SHIPMENTS TO UNITED STATES
  Shipping Method Shipping Cost Estimated Delivery
Continental U.S. DHL Express Free Shipping 6-8 Business days
Alaska and Hawaii DHL Express Free Shipping 9-12 Business days
APO/FPO USPS Standard Free Shipping 10-15 Business days
SHIPMENTS TO CANADA, UNITED KINGDOM, AUSTRALIA, NEW ZEALAND
  Shipping Method Shipping Cost Estimated Delivery
Canada DHL Express Free Shipping 9-12 Business days
United Kingdom Royal Mail Free Shipping 10-15 Business days
Australia TNT/DPEX Free Shipping 9-12 Business days
New Zealand TNT Free Shipping 9-12 Business days

ORDER PROCESSING

Orders are packed only on regular business days (Monday through Friday).
Order processing will take 1-3 business days. Please note that orders placed between 10 a.m. Friday and 7 a.m. Monday EST will not be processed until Monday morning.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal services are out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

HOW DO I TRACK MY ORDER?

Once the order is shipped, please allow 24-48 hours for the tracking number to be fully updated on the post office system. Please note that your order is actually on the way and there is no delay of the package rather than the tracking number status. After that period, you can track your order at your country’s post website or HERE.